Email & Office

27 articles

Not Spam? How to mark a contact as safe

Our mail processors try to protect us from unwanted spam, marketing, or malicious emails in a number of ways. Sometimes, however, the system is wrong and ends up marking someone you trust as "Junk Ma…

Updated 3 weeks ago by Emma Stone

How to Disable the Microsoft Focused Inbox

The Microsoft Focused Inbox is a personalized setting that your admin does not control. Some users find it handy, while others prefer that their inbox stays as a single folder. We generally advise tu…

Updated 3 weeks ago by Emma Stone

Recreate Outlook profile - MacOS Ventura

Close Outlook. Navigate to your ~users/library folder in finder A shortcut for this is to hold the option key when clicking the Go button in the menu bar:. Continue to this path: /Users/$user/Library…

Updated 2 months ago by Cody Hefter

Remove and re-add 365 account - Outlook Mac

In Outlook, open preferences. Select accounts. Click on the account to select it, then press the minus button near the bottom. Press delete to confirm the removal. Once removed, press the plus and pr…

Updated 4 months ago by Emma Stone

Reporting phishing or compromised emails

There are multiple ways to report an email you suspect is compromised or an attempt to phish; however, the reactionary option to immediately forward the message to support can lead to your email gett…

Updated 8 months ago by Cody Hefter

Adding a shared mailbox to Outlook - macOS

A shared mailbox could be something like a sales or info address, or a way to see emails sent to or from former employees. The Mac version of Outlook does not add these automatically, so this will ou…

Updated 9 months ago by Cody Hefter

Office 365 Switch from offline to online mode

Office 365 (Outlook 2016 for Windows) - Switch from offline to online mode. Offline access lets you use Outlook on your laptop or desktop computer when you're not connected to the Internet. If the st…

Updated 1 year ago

How to use Email Encryption

Introduction: Two Ways to Encrypt. There are two ways to use email encryption from Outlook. If you know that the recipient of the message uses Outlook, method B will be easier and faster for them to…

Updated 1 year ago by Emma Stone

How to Sign in to Installed Office Apps

You need to be signed in with a licensed Office account to use apps like Word and Excel. How you sign in to an installed Office app depends on your device. Select your device for detailed instruction…

Updated 1 year ago by Emma Stone

How to Save an Email as a .msg or .eml File

Introduction. Spam messages can be frustrating, but simply forwarding in the spam message to support does not give the technicians the behind-the-scenes information they need to blacklist the server…

Updated 2 years ago by Emma Stone

"Your connection is not private" - error when trying to open secure email

This is the message that is received: This is happens when a web provider fails to have an up-to-date security certificate. In the case of this screen shot it is Microsoft's secure mail portal If you…

Updated 2 years ago

Refresh the Offline Address Book for Outlook

If a new user or email resource has been created and it is not showing up in your Offline Address Book or the Global Address List, you can wait up to 24 hours for Outlook to automatically refresh or…

Updated 2 years ago

Your Email Was Not Hacked (well probably)

Background. You may have received an email with content similar to the image posted below where the sender claims to have "hacked your account." They bring validity to this claim by presenting a pass…

Updated 2 years ago

Accessing a Shared Mailbox via OWA

A Shared Mailbox may be used for a role-based email address, such as "sales" or "info", but is also how most email accounts are disabled when a user leaves an organization. You should have already re…

Updated 2 years ago

Remove and re-add 365 account - Outlook Windows 10

In Outlook, select file. Press account settings, manage profiles. Press show profiles. Click on the existing profile and press remove. Once the old one is removed, press add. Enter a name for the new…

Updated 2 years ago by Emma Stone

Managing distribution groups from Active directory

Open Active Directory Users and Computers and find the distribution group folder.. Double click the group to edit and go to members tab.Use Add and Remove users as needed.. When done you only need to…

Updated 2 years ago by Emma Stone

Guidelines for Professional Email Signatures

What to Include in Your Professional Email Signature. Microsoft "How To" on Signatures.. 1. Basic Contact Information. First and foremost, your signature should provide information about you , such a…

Updated 2 years ago

Reasons your Bulk Email will get flagged as SPAM

Related articles:. Personal blacklist and whitelist management. Understanding the quarantine report.. Reasons you will get flagged as SPAM :.. 1. You Didn’t Include Your Physical Address. Did you kno…

Updated 2 years ago

Outlook invalid email address / invalid recipient

From time to time, Outlook may mistakenly report recipients as having invalid email addresses, although their email addresses are clearly valid. In this article we try to offer some solutions to this…

Updated 2 years ago

Creating Signatures in Outlook

Creating Signatures in Outlook.. Applies To: Outlook 2016 Outlook 2013 Outlook 2010 Outlook 2007.. In Outlook, you can create one or more personalized signatures for your email messages. Your signatu…

Updated 2 years ago

Setting default email and browser apps in Windows 10

Go to the start menu and then choose settings. Choose Apps. Select Default apps on the left. If Outlook is not listed as the default under email, Click there and select Outlook. If Chrome or your pre…

Updated 2 years ago by Emma Stone

Disabling sync of shared mailboxes

If outlook is running slow after a shared mailbox is added then the cache settings in outlook need to be adjusted to be less ram and disk intensive for your computer... In outlook go to File / Accoun…

Updated 2 years ago

Understanding the quarantine report

The quarantine report gets sent when the system has quarantined spam email since the last report was sent. The quarantine report sends out at 6:30 am and 1:00 pm Central time. The heart of the report…

Updated 2 years ago

Rebuild Outlook Search Index

Rebuild your search catalog. 1. Close Outlook and open Control Panel. NOTE: Depending on the version of Office you're using, you might need to click the Start button, and on the Start menu, right-cli…

Updated 2 years ago

Creating new email profile in Outlook

Open the control panel go to "All Control Panel Items" Select mail. Click Show Profiles. Click Add in the middle. Give it a name such as 365 and press ok. Enter your name, email address and password…

Updated 2 years ago by Emma Stone

Resources for inbound and Outbound SPAM Management and Signature Strategies

Help Desk Articles Related to Spam Portal http://help.technosis.biz/white-and-black-listing/personal-blacklist-and-whitelist-management. http://help.technosis.biz/email/understanding-the-quarantine-r…

Updated 2 years ago

Introduction to Graphus

Introduction. Graphus is a layer of your email security and spam filter specifically focused on identifying phishing attempts. While no technology is a substitute for human vigilance, Graphus is inte…

Updated 2 years ago