How to Save an Email as a .msg or .eml File
Introduction
Spam messages can be frustrating, but simply forwarding in the spam message to support does not give the technicians the behind-the-scenes information they need to blacklist the server sending the spam. In order to gather that information, the spam message must first be saved as a .msg or .eml file.
Outlook on Mac
1. Highlight the email you want to save
2. Go to “File -> Save As” and save the message to your computer. Make sure it is saving as an “Email Message” not as an “Email Template.”
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508189197/image.png)
Mac Mail
On the Mac Mail application
1. Highlight the email you want to save
2. Go to “File -> Save As”
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508196882/image.png)
3. Select the location you wish to save the email, and make sure to select the file type “Raw Message Source”
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508212083/image.png)
4. This will save a .eml file, which you can then zip and send to support@technosis.biz
Outlook on Windows
1. Highlight the email you wish to save
2. Go to “File -> Save As”
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508219073/image.png)
3. Select the location you wish to save the file and make sure to select the file format “Outlook Message File”
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508225358/image.png)
4. This will save a .msg file, which you can then zip and send to support@technosis.biz
Outlook Web App
1. Open the “New Email” window
2. Drag the email you wish to save into the new email
![](https://files.helpdocs.io/fstz1clyhf/articles/v4izdxtbvf/1627508231911/image.png)
3. The message you drag will be attached as a .msg to the new email, which you can send to support@technosis.biz