Reviewing the Global Email Quarantine on your Sophos XG
1. Login to your Sophos XG Webadmin console at: https://portal.yourdomain.com:4443 (use your enduser admin account, not the default "admin" user to ensure your change audit trail is meaningful)
2. To access the email quarantine area:
- Click on Protect > Email to access the email section of your Sophos XG Firewall
- Select SMTP Quarantine from the top navigation
- Use the Sender/Recipient/Subject field to enter your search criteria
- Click "Filter" to execute your search.
3. The SMTP Quarantine Data section will list all the email in the quarantine. From this list you can Download message to review them; delete them, or release the messages to the users. This is the global quarantine, individual quarantines management is available on a user by user basis via the User portal at https://portal.customerdomain.com:1443