Remove and re-add 365 account - Outlook Windows 10

Updated by Emma Stone

  1. In Outlook, select file
  2. Press account settings, manage profiles
  3. Press show profiles
  4. Click on the existing profile and press remove
  5. Once the old one is removed, press add
  6. Enter a name for the new profile. This is arbitrary but cannot be the same as the old one. Press OK.
  7. Fill out the information on the next screen, email address and password will be your normal 365 credentials. Then press next.
  8. You should then see a success message. Uncheck the "Set up Outlook Mobile on my phone, too" box, then press finish. Close out of Outlook and reopen it to see your account.

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