Sprinter Support

13 articles

Submitting a ticket with the RMM "bug"

On every computer Sprinter manages, there will be an icon in the tray with our logo on it as shown by #1. Note, you may have to click the up arrow to show hidden icons to find it in some cases.. Righ…

Updated by Cody Hefter

AutoElevate

What is AutoElevate? AutoElevate is a tool that helps users get temporary admin rights to install or run certain programs. This tool makes sure that we keep system security tight while letting users…

Updated by Bob Pankratz

How to Request a New User Account

Introduction. Welcome to our guide for requesting a new user account! We're excited to help you make the process as smooth as possible so that your new employee can hit the ground running on their fi…

Updated by Emma Stone

How to Manually Make Local Quickbooks Backup

Backing up your Quickbooks company file is essential to protect your financial data from loss or corruption. While Quickbooks has an automated backup feature, it's also important to know how to manua…

Updated by Brittney Nugent

How to reset your TechNosis Support Portal Password

If you cannot remember your support portal password when trying to log in to support.technosis.biz , try these steps: Go to support.technosis.biz. Enter your email address, then click "I forgot my pa…

Updated by Web Admin

Export your Bookmarks from Google Chrome

Exporting your bookmarks from Google Chrome is a quick and easy process that allows you to save a copy of your bookmark data to a file on your computer. This can be useful if you want to back up your…

Updated by Emma Stone

TechNosis Support Portal Introduction

Submit, manage, and view support tickets conveniently through the web.. Access the Portal at http://support.technosis.biz.. Account Setup. Once your TechNosis Support Portal account has been activate…

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How to reset your Support Portal password

If you forget your client portal password, or if your activation link expires before you can click it, there is a self-service password reset option on the login page. Visit http://support.technosis.…

Updated by Emma Stone

Change Approval Requests

Introduction. Using the Client Portal, TechNosis employees are able to utilize the Change Approval function to make sure that appropriate channels are given the chance to review and sign off on reque…

Updated by Emma Stone

Passphrases

Is your Password H@rd T0 R3m3mb3R?. “Your password must contain a mix of lowercase letters, uppercase letters, numbers, special characters, and cannot be the same as any password you’ve used previous…

Updated by Emma Stone

Dark Web Monitoring FAQ

Dark Web Monitoring FAQ. You are likely seeing this article because your email (or an email you are responsible for) and an associated password or PII was discovered in a data breach. If you are stil…

Updated

Disable Pop-Up Blocker for Client Portal

Tickets open as new windows, so if your browser is preventing you from being able to see them in the portal, follow these steps: Using Chrome. In the top right of your browser, click the three dots t…

Updated

Support Portal for Managers

The manager security level allows you to view and manage tickets for everyone in your organization, view information about computers associated with your organization, and add new users to the suppor…

Updated