User Tips

19 articles

How to Find the Hostname/Serial Number of your PC - Windows

Method 1: Sticker on the Chassis. Most computers and laptops will have the serial number (sometimes also called a service tag) on a sticker on the back, bottom, or top of the box. Examples: Method 2:…

Updated 5 months ago by Emma Stone

Using viewmyfax.com For Access to E-fax Service

Overview. This document explains how to use the viewmyfax.com website for sending and retrieving faxes. Other settings are available there such as changing the destination email for inbound faxes Log…

Updated 8 months ago by Darrick Hartman

How to find your phone's MAC address

How to find your phone's MAC address. Introduction. When you first try to access the company WiFi from a new mobile device, you will sometimes need to provide TechNosis with the MAC address of the de…

Updated 10 months ago by Emma Stone

USB-C, Thunderbolt 3, Thunderbolt 4, and USB 4

What are USB-C, Thunderbolt 3, Thunderbolt 4, and USB 4? USB-C is a connection type. USB-C is not Thunderbolt 3, Thunderbolt 4, or USB4. It is just the connection that those technologies use. To unde…

Updated 10 months ago by Emma Stone

How To Change Default Program to Open Certain File Types

If you’re looking to change a default program in Windows 10 and you have a file with the same file format on your drive, you can easily change the application that opens it by right-clicking the file…

Updated 10 months ago by Emma Stone

How to See or Delete Saved Passwords in Chrome

On your computer, open Chrome. At the top right, click Profile → Passwords. See or delete a password: See: To the right of the website, click Show password. If you lock your computer with a password,…

Updated 10 months ago by Emma Stone

Remove Authorized App from Google Account

It's a good idea to review and remove authorized apps from your Google account on a periodic basis to limit access to your personal data... First, log in to your Google Account:...... On the left-han…

Updated 10 months ago

Reset the Microsoft Office Custom Dictionary

To reset the dictionary to the defaults for Microsoft Office applications:. 1. Open a Microsoft Office application, such as Word, Excel or PowerPoint. 2. Click the Office Button or File menu (in the…

Updated 10 months ago

Synology CloudStation SSL Certificate Changed Warning

If the SSL certificate has changed on a Synology CloudStation server, the following steps must be done to re-connect a client PC to the server.. Locate the Cloud Station Drive icon in the system tray…

Updated 10 months ago

Pinning Network Programs to the Desktop

Step 1: Create a new text file on your desktop. Right-click your desktop and create a new Text Document (text document.txt) Give the text file a relative name to your the shortcut you want to create…

Updated 10 months ago

Fixing iOS HotSpot after iOS 11 update

Turn off your iPhone X/8/7/6s/6 and turn it on again. Before you try the below fixes, a simple way to fix the iOS 11 or iOS 11.1 personal spot missing issue is restarting your iPhone. Some minor iOS…

Updated 10 months ago

Setting Up Splashtop on a Home Computer

Setting Up Splashtop on a Home Computer.. Introduction. Your Splashtop account will have to be set up and activated before you will be able to follow these steps to access your work computer at home.…

Updated 10 months ago

Secure Terminal Server Connections using HTML5 Clientless VPN

To connect securely to your terminal server from outside the office, use the following steps:.. 1. Connect to the user web portal of your Sophos Firewall (the exact URL will be provided to you).. 2.…

Updated 10 months ago

How to Re-Download Quickbooks Installer

To re-download the Quickbooks installer you no longer have.. Go to Intuits Downloads & Updates page to get the download link for the version of QuickBooks you purchased... From the Downloads & Update…

Updated 10 months ago

Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch

Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch. When you add your Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, Reminders, and Notes wirelessly with your i…

Updated 10 months ago

How to troubleshoot connection issues in Chrome

If you encounter an error like this while using Chrome, you can gather information/attempt to resolve by doing the following steps. Open a new incognito window by pressing control+shift+N (command+sh…

Updated 10 months ago by Emma Stone

How to Connect to a Printer from a Mac

Step 1: Navigate to "Printers and Scanners" from your System Preferences. Step 2: If the old printers you used to connect to aren't working, you will need to remove them from the list and add them wi…

Updated 10 months ago

Cloud Continuity for PCs: Agent overview

Introduction. This article explains how to monitor and manage the Datto Cloud Continuity for PCs Agent on a production machine. Interface. When the Cloud Continuity backup agent is running, you will…

Updated 10 months ago by Emma Stone

MyPassword App Getting Started Guide

Activate Your MyPassword Account. To begin, you will initially receive an email asking you to activate your account. Continue by clicking Activate Account, or you can copy and paste the link below in…

Updated 10 months ago by Emma Stone