Disable Pop-Up Blocker for Client Portal
Tickets open as new windows, so if your browser is preventing you from being able to see them in the portal, follow these steps:
Using Chrome
In the top right of your browser, click the three dots to open the menu and click "Settings"
![](https://files.helpdocs.io/fstz1clyhf/articles/b38zm6ruqt/1625856426134/11-settings.png)
From the Settings tab, scroll down to open "Advanced" and click on "Content settings," under the header "Privacy and security"
![](https://files.helpdocs.io/fstz1clyhf/articles/b38zm6ruqt/1625856430005/2-content-settings.png)
Click on "Pop ups and redirects"
![](https://files.helpdocs.io/fstz1clyhf/articles/b38zm6ruqt/1625856432756/3-popups.png)
Under the "Allow" section, click on "Add" and paste the address for the support portal: technosis.itclientportal.com
Then click "Add" in the dialogue box and you will see the Client Portal url in the "Allowed" list.
![](https://files.helpdocs.io/fstz1clyhf/articles/b38zm6ruqt/1625856435698/4-add.png)
You should now see the view ticket screen successfully opening as a new window.